Refund & Cancellation Policy

All payments made towards charter bookings are considered final. Refunds will only be processed in the following cases:

• If the Company cancels the booking due to technical issues, operational restrictions, or force majeure events.
• If the requested service cannot be delivered due to regulatory restrictions or unavailability of aircraft.

Refunds, if applicable, will be processed within 7–14 working days to the original source of payment. Bank charges, transaction fees, and GST (if applicable) will be deducted.

• Cancellations made more than 72 hours prior to departure: 80% refund (20% retained as service fee).
• Cancellations made between 48–72 hours prior to departure: 50% refund.
• Cancellations made less than 48 hours prior to departure: no refund.
• No-shows or failure to arrive for the booked service will be considered as used service and no refund shall be provided.

• 72 hours or more before departure: free cancellation.
• 72–24 hours before departure: 25% cancellation fee.
• 24–3 hours before departure: 50% cancellation fee.
• Less than 3 hours before departure: no refund.
• Pre-launch / invite bookings: full refund 7 or more days before; partial fee otherwise.

In case of natural calamities, political unrest, DGCA restrictions, or force majeure events, the Company reserves the right to issue a partial refund, credit note, or reschedule the booking as deemed fit. Flights cancelled by JR Airlines due to weather or regulatory reasons are refunded in full or rebooked at no cost.

For any refund or cancellation-related queries, please contact our customer support team:

• Email: [email protected]
• Phone: +91 93195 94999