Terms & Conditions

Welcome to JR Airlines (“we,” “our,” “us”). These Terms & Conditions govern your use of our services, including Vayu AirTaxi and JR Airlines Charters. By booking a flight, using our website, mobile app, or related services, you agree to these terms.

• AirTaxi: our shared, per-seat helicopter and jet services under the “Vayu” brand.
• Charter: private hire of aircraft for exclusive use.
• Passenger: any person booked on our flights.
• Booking platform: our website, mobile application, or approved third-party booking channels.

AirTaxi operates on fixed routes between designated heliports and/or airports. Charters operate on custom routes subject to regulatory approval. We do not provide last-mile transportation unless explicitly stated. Flight availability, frequency, and routes may change without prior notice due to operational, safety, or regulatory reasons.

AirTaxi bookings are per seat, with a maximum of 4 seats per helicopter and 6 per jet. Pre-bookings (invite / pre-launch) may require a refundable pre-payment. Full payment must be received to confirm a booking. Payments are processed via approved Indian payment gateways (Razorpay, PayU, Paytm). JR Airlines reserves the right to refuse service if payments are incomplete or suspected fraudulent.

CityLink flights allow 1 small handbag per passenger. Intercity Express & MetroConnect flights include limited baggage with optional paid add-ons. Oversized or excess baggage may incur additional fees or be refused if capacity is limited.

Passengers must report 15–20 minutes before departure. Late arrivals may result in denial of boarding without refund.

Refunds depend on timing and service type:

• AirTaxi: free cancellation ≥ 72 h; 25% fee 72–24 h; 50% fee 24–3 h; no refund ≤ 3 h.
• Pre-launch: full refund ≥ 7 days before; partial fee otherwise.
• Charters: as per individual contract and our Cancellation Policy.

Flights cancelled by JR Airlines due to weather or regulatory reasons will be refunded or rebooked at no cost.

Delays may occur due to weather, ATC, or technical reasons. JR Airlines is not liable for missed onward connections or losses due to such delays.

Passengers must follow all safety and crew instructions. Disorderly, abusive, or unsafe behaviour may lead to removal without refund. Prohibited items or illegal acts are strictly forbidden.

All flights comply with DGCA regulations and are flown by licensed pilots. Aircraft are maintained by DGCA-approved MROs. Passengers must follow safety protocols at all times.

Passenger insurance is included as per Indian aviation regulations. Coverage details are available upon request.

Our liability is limited to the value of the ticket, unless prohibited by law. JR Airlines is not responsible for indirect losses, missed appointments, or onward travel costs.

We collect and store passenger data to provide services in line with our Privacy Policy. Data may be shared with regulators or authorities as required by law.

JR Airlines may update these Terms at any time. Updated terms will be posted on our website.

Information on our website, app, or marketing materials is for general purposes only. Flight schedules, fares, and routes may change without notice. Illustrations or maps may not be to scale. Passenger testimonials are personal experiences. Estimated time savings vary by traffic and conditions. Seat allocation is subject to availability.